We aim to ensure customer satisfaction with every purchase. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products should be unused, unopened, and in their original packaging.
• Perishable items such as fresh fruits, vegetables, and dairy are not eligible for return unless damaged or spoiled at the time of delivery.

Non-Returnable Items

• Perishable and consumable goods (fresh produce, dairy, frozen items).
• Items purchased under clearance, special offers, or discounts.
• Products that have been opened, used, or tampered with.

Return Process

• Proof of purchase (order ID or invoice) must be provided.
• In case of damaged or wrong items, customers should share a photo as evidence.

Refunds

• Refunds will be processed once the returned items are inspected and approved.
• Refunds will be credited to the original payment method within 5–7 days.
• For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

Replacement / Exchange

• If the wrong or defective product is delivered, we will arrange a free replacement.
• Exchange is subject to stock availability.

Cancellations

• Orders can be cancelled before they are dispatched.
• Once shipped, cancellations are not accepted.